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Navigation
3
How do I move around?
To walk around you can press the arrow keys or W,A,S,D. To jump just press space. You can also ...
How can I change my camera angle?
You can change your camera angle by holding the right mouse button and moving your mouse. You ca...
How can I visit different locations?
You can travel to different regions in sinespace using the Explore button at the bottom of the s...
Vehicles
2
How can I get a vehicle?
You can buy vehicles from our in world Shop. Click on the 'Shop' tab at the bottom. On...
How do I drive a vehicle?
To drive a vehicle, first open your Inventory, and click on the vehicle you want to drive. When ...
Outfits/Clothing
4
How can I change my outfit?
To change your avatar’s outfit, click on the Outfit button. This will open the Outfi...
How can I purchase more clothes?
To purchase more clothes, click on the Shop button. Once inside the Shop, click on the Clothes t...
How can I save an outfit?
We have an Outfit system which means you can create new Outfits to switch to and from. To make a...
How do I change my gender?
Changing your avatar gender To change your avatar gender, click on the Outfit Window at the...
Friends and Communication
6
How can I add users as friends?
To add another user as a friend, click on their avatar and then click on the 'More' bu...
How can I get my friend to my location?
You can teleport your friends to you by clicking on their name in the Friends list. Once you hav...
How can I remove friends from my friends list?
To remove people from your Friends list click on their name in the friends list. This will open ...
How can I chat to other users?
You can talk to other users in global chat, region chat or send them a private message. To talk ...
Can I email other users?
Yes you can email other users in sinespace using our in world email. To email a user, click on t...
Can I voice chat with other users?
All of the regions have voice chat enabled already. If you want to talk to other users in a regi...
Performance Related
4
How can I improve visual quality?
You can increase the graphics setting to make the platform run faster. To do so click on the Set...
My PC is lagging when I run; What can I do?
You can lower the graphics setting to make the platform run faster. To do so click on the Settin...
Where can I see if I am online or offline?
There is a wave sign at the top of screen which shows if you are disconnected or connected. It w...
My avatar is stuck and I can't move, what can I do?
You can either travel to other region to get your avatar unstuck, or you can exit the client com...
Currency
2
How can I earn Silver?
You can earn Silver by doing various activities / quests.
What is Silver and Gold and how can I use them?
Silver is the currency of the platform. You can use it to purchase clothing, accessories and to ...
Activities and Quests
1
How do I do an activity/quest?
Activities/quests are marked by an exclamation mark either on objects in regions or above avatar...
Account Related
3
How can I change my password?
You can change your password by going to your account settings page. You must be logged in to ch...
I forgot my password how can I reset it?
To reset your password click on the Login button on our main website, sine.space. Then...
I forgot my username, how do I recover it?
If you have forgotten your username, you can go to your account settings page and see your usern...
Report a bug
3
Is this platform free to play?
Yes this is completely free to play. Every user gets a free region, which you can access by clic...
How can I see upcoming patches or news?
To see upcoming changes or news, visit our blog. For talking to our commmunity or to check ...
I found a bug, how do I report it?
If you have found a bug on our viewer and want to report it, you will need to report it to us th...
Payment Related
3
My card is not working on your website, what can I do?
Please check you have entered your details correctly - if you still have problems purchasing, pl...
My payment went through but I haven't received my Gold yet, what can I do?
Please contact http://support.sinewave.space with your transaction id. Put the subject as paymen...
What type of payment method do you accept?
We support payments made by debit card, credit card and Paypal.
Miscellaneous
1
Retrieving Log Files
If support asks you to recover a log file for us - usually if something has gone wrong, and we n...
Navigation
Vehicles
Outfits/Clothing
Friends and Communication
Performance Related
Currency
Activities and Quests
Account Related
Report a bug
Payment Related
Miscellaneous
Navigation
3
How do I move around?
To walk around you can press the arrow keys or W,A,S,D. To jump just press space. You can also ...
How can I change my camera angle?
You can change your camera angle by holding the right mouse button and moving your mouse. You ca...
How can I visit different locations?
You can travel to different regions in sinespace using the Explore button at the bottom of the s...
Vehicles
2
How can I get a vehicle?
You can buy vehicles from our in world Shop. Click on the 'Shop' tab at the bottom. On...
How do I drive a vehicle?
To drive a vehicle, first open your Inventory, and click on the vehicle you want to drive. When ...
Outfits/Clothing
4
How can I change my outfit?
To change your avatar’s outfit, click on the Outfit button. This will open the Outfi...
How can I purchase more clothes?
To purchase more clothes, click on the Shop button. Once inside the Shop, click on the Clothes t...
How can I save an outfit?
We have an Outfit system which means you can create new Outfits to switch to and from. To make a...
How do I change my gender?
Changing your avatar gender To change your avatar gender, click on the Outfit Window at the...
Friends and Communication
6
How can I add users as friends?
To add another user as a friend, click on their avatar and then click on the 'More' bu...
How can I get my friend to my location?
You can teleport your friends to you by clicking on their name in the Friends list. Once you hav...
How can I remove friends from my friends list?
To remove people from your Friends list click on their name in the friends list. This will open ...
How can I chat to other users?
You can talk to other users in global chat, region chat or send them a private message. To talk ...
Can I email other users?
Yes you can email other users in sinespace using our in world email. To email a user, click on t...
Can I voice chat with other users?
All of the regions have voice chat enabled already. If you want to talk to other users in a regi...
Performance Related
4
How can I improve visual quality?
You can increase the graphics setting to make the platform run faster. To do so click on the Set...
My PC is lagging when I run; What can I do?
You can lower the graphics setting to make the platform run faster. To do so click on the Settin...
Where can I see if I am online or offline?
There is a wave sign at the top of screen which shows if you are disconnected or connected. It w...
My avatar is stuck and I can't move, what can I do?
You can either travel to other region to get your avatar unstuck, or you can exit the client com...
Currency
2
How can I earn Silver?
You can earn Silver by doing various activities / quests.
What is Silver and Gold and how can I use them?
Silver is the currency of the platform. You can use it to purchase clothing, accessories and to ...
Activities and Quests
1
How do I do an activity/quest?
Activities/quests are marked by an exclamation mark either on objects in regions or above avatar...
Account Related
3
How can I change my password?
You can change your password by going to your account settings page. You must be logged in to ch...
I forgot my password how can I reset it?
To reset your password click on the Login button on our main website, sine.space. Then...
I forgot my username, how do I recover it?
If you have forgotten your username, you can go to your account settings page and see your usern...
Report a bug
3
Is this platform free to play?
Yes this is completely free to play. Every user gets a free region, which you can access by clic...
How can I see upcoming patches or news?
To see upcoming changes or news, visit our blog. For talking to our commmunity or to check ...
I found a bug, how do I report it?
If you have found a bug on our viewer and want to report it, you will need to report it to us th...
Payment Related
3
My card is not working on your website, what can I do?
Please check you have entered your details correctly - if you still have problems purchasing, pl...
My payment went through but I haven't received my Gold yet, what can I do?
Please contact http://support.sinewave.space with your transaction id. Put the subject as paymen...
What type of payment method do you accept?
We support payments made by debit card, credit card and Paypal.
Miscellaneous
1
Retrieving Log Files
If support asks you to recover a log file for us - usually if something has gone wrong, and we n...
.
Login
to submit a new ticket
Check ticket status